Updated: November 3, 2026 · By René Schmidt
Short answer: According to Crossrope, checked on November 3, 2026, you get 60 days to try Crossrope products and return them if they are not for you. Returns are free for US customers; international buyers pay return shipping. The 2020-or-newer Slim and Power Handles carry a limited lifetime warranty, AMP Handles add a one-year warranty on the electronics, and the ropes themselves are not covered because they are wear parts. A few points are not clearly explained; I list them below.
This page sums up Crossrope's official policy pages in my own words: the refund policy, the guarantee page, the warranty page and the FAQ on crossrope.com. I read them on November 3, 2026. Policies can change at any time, so the official pages always take priority over this summary. This is not legal advice, and it does not describe a claim of my own.
The overview
All points in this table are according to Crossrope, checked on November 3, 2026.
| Topic | US buyers | International buyers |
|---|---|---|
| Trial period | 60 days risk-free | 60-day policy text applies; details for your country are not spelled out |
| Return shipping | Free (not for the Heavy Duty Mat) | Paid by the customer |
| Heavy Duty Mat return | $40 restocking fee | $40 restocking fee |
| Deals / Like New items | Size exchange only | Size exchange only |
| Subscriptions (App Membership) | Not returnable under the policy | Not returnable under the policy |
| Slim and Power Handles (2020+) | Limited lifetime warranty | Limited lifetime warranty |
| AMP Handles | Lifetime on non-electronic parts, 1 year on electronics | Same |
| Ropes and ropeless attachments | No warranty (wear parts) | No warranty (wear parts) |
The 60-day guarantee and returns
Crossrope calls its return promise "60 Days to Jump". According to Crossrope, checked on November 3, 2026, you can use the ropes during those 60 days and send them back if you are not convinced, and the guarantee page even says you can send products back "in any shape, for any reason". The FAQ adds that the 60-day policy has been in place since November 24, 2019, and that it works as either a size exchange or a return.
The policy covers physical products, with some exceptions and conditions:
- Apparel has to be tagged, unworn and in the original packaging.
- App Membership and other subscription products are excluded.
- Products from "Deals" or "Like New" can only be exchanged for another size, not returned for a refund.
- The Heavy Duty Crossrope Mat has a $40 restocking fee, and the free return shipping does not apply to it.
How the return itself works: according to Crossrope, checked on November 3, 2026, you submit an exchange or return request through the form. US customers then get a return label. Once the package arrives, Crossrope says to allow 2 to 4 business days for processing, and you receive an email when it is done. Keep the tracking number of your return.
Note: "any shape, for any reason" sounds unlimited, but the size-exchange-only rule for discounted items still applies.
What the warranty covers
The warranty is separate from the 60-day return window and is about defects. According to Crossrope, checked on November 3, 2026:
- Slim and Power Handles (Fitness and Performance versions, not Bluetooth connected, 2020 model or newer) are covered by a limited lifetime warranty on material and workmanship, as long as they are used normally and as recommended in the product care guide.
- AMP Handles have two warranties: a limited lifetime warranty on the non-electronic parts and a one-year warranty on the battery and electronic components.
- AMP Extended Warranty: the one-year electronics coverage can be extended by 1, 2 or 3 years, for 2 to 4 years in total. It has to be bought within 60 days of the AMP purchase. I did not check its price.
- SpinJumper: one year on all parts.
If a covered part is defective, Crossrope says it will replace that part at no extra charge. You need the original proof of purchase, and claims go through a warranty form on crossrope.com. There is also a broader promise on the guarantee page: a replacement for products that do not perform as expected under normal use and within their functional life.
I bought and used the AMP Handles myself. They are very grippy and easy to hold even with sweaty hands, and the app was a real motivator. Because they contain electronics, the shorter electronics warranty is the part I would look at most closely before buying. More in my AMP review.
What is not covered
According to Crossrope, checked on November 3, 2026, the warranty does not cover:
- normal wear and tear on ropes, ropeless attachments and training or carry bags;
- handles bought before 2020 and handles outside the Slim and Power lines;
- products that were stored incorrectly, misused, altered or modified;
- scratches and other cosmetic damage that do not affect performance;
- normal variation in bearing noise or spin time, unless it actually affects jumping.
The warranty also says it applies only to products purchased from Crossrope. Keep your order confirmation.
Why ropes are wear parts
The rope is the part that hits the floor, so it wears. Crossrope's warranty page lists the factors that affect rope life: indoor use extends it, a jump rope mat helps a lot, more frequent and longer use means faster wear, long use in very cold temperatures shortens rope life, and heavier ropes have a thicker coating and last longer. For care, Crossrope recommends wiping the handles with a dry cloth after use and storing them in a cool, dry place away from moisture.
In practice: plan for replacement ropes as a running cost. My guide to Crossrope replacement ropes explains when to swap a rope, and my mat review covers the floor side.
The videos below are from my German YouTube channel. Each video is in German, but easy to follow by watching, because the movements and the equipment speak for themselves.
Click to load a video from my YouTube channel SPRINGSEILPOWER. This connects to YouTube (youtube-nocookie.com); nothing is loaded from YouTube before you click.
Watch directly on YouTube: CROSSROPE SPRINGSEIL MATTE – Seilspringen Workouts starten
Jumping on a mat protects both the floor and the rope coating, one of the rope life factors Crossrope names (video in German).
Click to load a video from my YouTube channel SPRINGSEILPOWER. This connects to YouTube (youtube-nocookie.com); nothing is loaded from YouTube before you click.
Watch directly on YouTube: SCHWERE SPRINGSEILE von Crossrope im Springseil Test
A closer look at the heavier Crossrope ropes with their thicker coating (video in German).
International buyers: what is clear and what is not
According to Crossrope, checked on November 3, 2026, Crossrope ships internationally, and customs, tariffs and taxes are calculated and included in the shipping cost at checkout where applicable. The only international partner site listed is Crossrope South Africa; its own terms may differ.
What the policy pages leave open:
- Whether international returns get exactly the same 60-day refund conditions. The pages limit free return shipping to the US, but say little else about other countries.
- Whether customs duties and taxes paid at checkout are refunded when you return an item.
- How the warranty process works from abroad, for example who pays shipping for a defective part.
- The step-by-step help center articles linked from the policies could not be loaded when I checked.
The shop footer also links a separate page on the right of withdrawal for international orders; I did not summarize it here. Buyers in the EU or the UK may also have statutory rights under their local consumer rules. My advice: ask Crossrope support in writing before ordering, and keep the answer.
Buying from another store
According to Crossrope, checked on November 3, 2026, if you bought Crossrope gear from another retailer, you should contact that retailer first for exchanges and returns. If they cannot help, Crossrope says to call, email or chat, and it will work with you on a solution. Because the written warranty applies only to products bought from Crossrope, it is unclear how far that goes for retailer purchases.
Who a Crossrope purchase with these terms suits, and who should skip it
A good fit: US buyers who want to try a weighted rope system with free returns, and anyone who values a lifetime warranty on the handles.
Think twice: if you are outside the US and would find paying return shipping painful, if you mainly want a discounted "Like New" item but are unsure about the size, or if you need a warranty on the ropes themselves.
The honest downsides
- International returns cost money: return shipping is on you outside the US.
- Ropes are not covered: they are consumables, so replacements are part of the total cost.
- Electronics have shorter coverage: one year on AMP electronics unless you buy the extension.
- Open questions: duties, international details and retailer purchases are not fully explained.
Cheaper alternatives
If generous return terms matter more than the system itself, look at basic PVC or speed ropes and simple weighted ropes from general sports retailers or large online marketplaces, where local return rules may be easier to use. Compare the return window and warranty before buying, whatever the brand.
Before you order
Check the size first with my sizing guide, since a size exchange is the most common reason to use the policy. Then read the current terms on the ☞ official Crossrope website. If you want my view on the system itself, see my Crossrope review.
FAQ
What is the Crossrope return policy?
According to Crossrope (checked on November 3, 2026), you have 60 days to try physical products risk-free and can return them if you are not convinced. Return shipping is free for US customers; international customers pay the return shipping themselves. App Membership and other subscriptions are excluded.
Does the Crossrope warranty cover the ropes?
No. According to Crossrope, ropes and ropeless attachments are not covered by the warranty, because ropes wear out with normal use and eventually need replacing.
How long is the warranty on Crossrope handles?
According to Crossrope, the non-Bluetooth Slim and Power Handles (2020 models or newer) have a limited lifetime warranty on material and workmanship. AMP Handles have a lifetime warranty on the non-electronic parts and one year on the battery and electronics, which can be extended.
Can international buyers return Crossrope products?
The return policy mentions international returns and says the customer covers the shipping costs. Whether customs duties paid at checkout are refunded is not explained on the policy pages, so ask support before you send anything back.
I bought Crossrope from another store. Who handles my return?
According to Crossrope, contact the store you bought from first. If they cannot help, Crossrope says it will work with you to find a solution. Note that the written warranty applies only to products purchased from Crossrope.
Bottom line
Crossrope's terms are clear for US buyers: 60 days to try, free returns, a lifetime warranty on current handles, and no warranty on ropes. Outside the US the basics apply too, but you pay return shipping and some details are open, so ask before you order. You can ☞ visit crossrope.com and read the current policies before you decide.
More in English
- English start page – Start page of the English section
- Crossrope Review – Is the weighted jump rope system worth it?
- Get Lean vs Get Strong – Which set fits which goal, including AMP
- Sizing Guide – Which size and which rope weight to choose
- AMP Review – Are the Bluetooth handles worth the membership?
- AMP Handles Explained – What the smart handles do, how pairing and charging work, what you need
- Mat Review – Do you need a mat, and which surfaces call for one?
- Crossrope vs Regular Rope – When a simple rope is enough, and when Crossrope is worth more
- Weighted Rope for Beginners – How to choose your first weighted jump rope
- Heavy Jump Ropes – What a 1 lb or 2 lb rope changes, and who it suits
- Jump Rope Gift Guide – How to give a jump rope without knowing the right size
- Jumping in an Apartment – Mat, surface and rope choices for quieter workouts at home
- Jump Rope for Tall People – Rope length, ceiling height and space if you are 6 feet or taller
- Replacement Ropes – Single ropes for your handles: which weights fit and when to replace one
- Weighted Rope Workout – A 20-minute interval session with 12 one-minute rounds
- Rope for Double Unders – Speed rope, light weighted rope or adjustable set: what helps with double unders
- Jump Rope for Boxing – Which rope suits round-based boxing conditioning, and which to skip
- App Membership – What Lite and Standard include, US prices, and when membership is worth it
- How Long a Rope Lasts – Cable wear, coating, surface and care – without invented lifespan numbers
- Handles Comparison – Slim vs Power vs Speed Performance handles – which non-AMP grip fits your ropes
- Speed vs Weighted Rope – Pick by goal: endurance, technique or strength stimulus – not a product catalog
- How to Jump Rope – Step-by-step basics: rope length, bounce step, arm path and the first 30 days
- Criss Cross Guide – Learn the cross-over in stages: hand position, open-cross-open drills and common fixes
- Get Lean Set Review – What is in the beginner set, which size to pick, and what it does not include
- Boxer Skip Guide – Learn the boxer step in stages: weight shift, rhythm, footwork drills and common fixes
- Double Under Guide – Learn the double under in stages: timing without a rope, single attempts, then short chains
- Tricks for Beginners – Which beginner tricks to learn first, what each one trains and how to practice it
- Side Swing Guide – Learn the side swing in three steps: swing beside the body, switch sides, then open and jump back in
- Warm-Up Routine – A calm warm-up before a jump rope session, and how to use the rope itself as a warm-up for other training
- Why You Keep Tripping – Find out when and where the rope hits you, then change one thing at a time until the rhythm holds
- Jumping Backwards – Learn the basic jump with the rope turning backwards: start position, timing without seeing the rope, first sets
☞ Affiliate disclosure: links marked with ☞ are affiliate links. If you buy through them, I may earn a commission at no extra cost to you.